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* When buying online - if you qualify for VAT relief - simply state this at the appropriate stage of the checkout process and VAT will not be applied *

VAT exemption for disabled and chronically ill customers

Many products in our store are available with VAT relief. This is however providing that the user of the product/products is an individual with a chronically illness or disability and the goods being purchased are designed to aid his/her illness or disability.    

Only those products which are designed specifically to aid a disability or an illness can be VAT relief, therefore these products are displayed excluding VAT.

The price of all products is displayed showing both exclusive and inclusive of VAT.  Those products which are eligible for VAT Relief display a banner on the image stating "VAT Relief."  Where this banner is not displayed, then VAT relief will not be applied to that item at the checkout stage.

Products available for VAT Relief

Products available for relief include aids designed or modified solely for use by people with a disability such as wheelchairs, electric beds and chairs, walking aids, daily living aids, medical devices and products designed for the care or treatment of incontinence.

How do I claim VAT Relief?

In order to claim to claim a product with VAT relief, simply select the goods you wish to purchase and proceed to the check out. You will then be asked to state the name of the person who is claiming VAT relief and the nature of the claimants’ illness or disability.

Anybody can claim VAT relief on behalf of the disabled / sick person provided they state the claimants name at the declaration stage.

In the case of registered charities, please simply tick the exemption box and complete your registered charity number in the box.

Where do I claim VAT relief?

Simply proceed to the check out where you will be guided through step by step. You must tick the box declaring that you are exempt and then state the reason why in the large white box.

Do I have to be registered disabled to claim VAT relief?

No, the individual does not have to be registered disabled.   You must however have a disability and it must be connected to the product you are purchasing to claim relief.

Do I need a letter from my Doctor to claim VAT relief on medical products to help with my chronic illness?

No, we do not require a require a doctor's note.   You must however complete the declaration form at check out stage.

Why am I being charged VAT on the carriage/postage charge?

Everybody has to pay VAT on shipping/carriage/ postage.

Further Information

If you have any queries on VAT relief for disabled or chronically ill persons, please click here to visit the HM Revenue & Customs guide to VAT relief for disabled persons.

All VAT advice including conditions for VAT relief for those in other EC states or outside of the EC can be view HMRC VAT Notice 701/7 here

If you have any further queries regarding VAT relief please telephone us on 028 9267 7077 and we will be happy to help.